1. Invoicing: Billing agents generate invoices for gas, electricity, heat and water services provided by our clients. We ensure that the invoices accurately reflect the quantity, price, and any applicable taxes or discounts.
2. Billing Systems Management: Billing agents are responsible for operating and maintaining billing systems and software. This includes entering and updating customer information, managing pricing structures, and ensuring the accuracy and integrity of data.
3. Payment Processing: Billing agents receive and process payments from customers. This involves verifying payment details, reconciling accounts, and updating records to reflect payments received.
4. Billing Enquiries: They handle customer enquiries related to billing discrepancies, payment issues, or general billing questions. They address customer concerns, provide clarification on invoices, and work to resolve any billing disputes.
5. Collections: In cases where customers have overdue payments, billing agents may engage in collections activities. They may contact customers to remind them of outstanding balances, negotiate payment arrangements, or coordinate with collection agencies if necessary.
6. Reporting: Billing agents generate reports related to billing activities, such as revenue analysis, accounts receivable aging, or billing error rates. These reports help management make informed decisions and monitor the financial health of the organization.
7. Compliance: They ensure compliance with relevant laws, regulations, and industry standards related to billing and invoicing. This includes adhering to privacy and data protection requirements, maintaining accurate records, and following billing practices that align with legal and ethical guidelines.
Overall, billing agents play a crucial role in managing the financial transactions of our Clients organisations, ensuring accurate billing, and maintaining positive customer relationships.
