Welcome to Ginger Energy's dedicated area for Westborne Place
Here you will find the information that relates to this development and its utility arrangements. If you are a PAYG customer, your billing service is managed by Sycous and you should contact Sycous rather than Ginger Energy for assistance.
Who is my Heat and Hot Water Supplier?
Westbourne Place (Westbourne Place Energy Management Company LimitedWestbourne Place Energy Management Company Limited supplies the thermal energy that heats your home, and provides hot water.
What Utilities do I have?
- Heat & hot water (thermal energy) is supplied by Westbourne Place Energy Management Company Limited
- You can choose your own electricity supplier
- Thames water is your water supplier
- There isn’t a gas supply in your home.
What is a Heat Network?
This development has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas but the gas is converted into heat and hot water, known as thermal energy, which is then delivered into your home.
There is a heat exchange unit and a heat interface unit (HIU) fitted in each home. The HIU has a meter inside it which measures the consumption drawn from the network as it enters your home.
This development has been equipped with a heat network rather than an independent gas boiler, to meet with Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will be transferred away from using gas as its feed-in source, and onto a renewable alternative, without the need to enter your home.
Heat Networks form part of the UK’s objectives to achieving Net Zero by 2050 and this development, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity open markets, you cannot change your Heat Supplier. Once you move into your home, Westbourne Place Energy Management Company Limited will provide this energy throughout your occupation period.
Energy Price Guarantee, more commonly known as Price Caps, do not apply to heat charges.
Who are Ginger Energy?
Premier Estates Limited have appointed Ginger Energy as the Billing Agent and resident support provider. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support to residents.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
If its a building wide problem, contact 0345 491 8899 or email london@premierestates.co.uk them them know, and they will report the problem to a suitable engineer. Out of hours, please use the Emergency Number is 07766 668 644.
If the issue is related to your apartment only, these items form part of the demised property. Therefore it remains the responsibility of the leaseholder for repair or replacement. We can help you source the contractor to help so please contact Ginger Energy unless you are a tenant, then please contact your letting agent in the first instance.
How do I pay may bills?
1.
Firstly have your unique reference number to hand, you can find it at the top right of your invoice.
You can set up a direct debit by logging into our portal and following the instructions.
2.
You can also pay by bank transfer to Barclays Bank Ginger Energy. We hold secure client accounts and funds are transferred to Premier Estates, so they can pay the gas supplier.
- Account name: Ginger Energy
- Barclays Account number: 03322447
- Sort code: 20-00-00
- IBAN: GB40 BARC 2000 0003 3224 47
- BIC: BARC GB22 XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and industry transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
Both the tariff and the daily standing charge will appear on your invoice. There is also a 12 month comparison so you can compare and monitor consumption.
If the Heat Supplier is VAT registered, VAT will be added to the invoice. If the Heat Supplier is not VAT registered a equivalent rate will be charged equal to the VAT charged by the Energy Supplier. This is to ensure the Heat Supplier recovers enough funds to pay the Energy Supplier.
Contractual Obligations and Relationships of Parties
- Westbourne Place Energy Management Company Limited is the Heat Supplier and Heat Operator.
- Under the terms of the Lease Agreement, they provide utilities (Heat and Hot Water) to Leaseholders.
- Westbourne Place Energy Management Company Limited is liable to the utility company for the Gas charges for the entire building.
- The Leaseholders are liable Westbourne Place Energy Management Company Limited for the Thermal Energy charges for consumption inside their apartment.
- Through Premier Estates, Westbourne Place Energy Management Company Limited in its capacity Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water billing to the Leaseholders.
- Leaseholders who sub let there property must make their own arrangements to recover sums owed to them for consumption by their tenants this can include adding the tenant as an authority on their energy account, however if their tenant does not pay, this is a matter between the leaseholder and their tenant and not the tenant and Westbourne Place Energy Management Company Limited
Vulnerable Persons
Please let us know if you need extra assistance if you are:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- would struggle to answer the door or get help in an emergency
- Have any other vulnerability we need to be aware of
Ginger can keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let the team know as much as possible about your situation so the team can help you and with your permission add you onto the Priority Services Register.