Welcome to Broadway Residences
Here you will find the information that relates to your development and its utility arrangements.
Login to Your AccountWho is my Supplier?
Seven Capital (Broadway Residences) Limited supplies the electricity and water to your home. The industry refers to them as your "Reseller".
What Utility is supplied by Seven Capital (Broadway Residences) Limited?
- Seven Capital (Broadway Residences) supply your electricity
- Seven Capital (Broadway Residences) supply your water
- There isn’t a gas supply
What is a Private Network?
Broadway Residencies has a Private Electricity & Water Supply
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- It can be expensive to install independent on-grid supplies into each converted apartment. Often its more commercial to keep the buildings existing utility infrastructure in place, and instead, install a private network and sub metering system.
- The original on-grid, electricity and water supply points remain in place and provides electricity and water to the entirety of building and the private network and sub metering system feeds from that main supply, into each apartment.
- The electricity and water supplier suppliers invoice Seven Capital (Broadway Residences) Limited for the consumption drawn from these two main supply points.
- Seven Capital (Broadway Residences) Limited then passes on charges to each of the residents for their share of these supplies.
- The charges to residents are based on a sub meter reading which measures the consumption going into each apartment.
- This is known as a private network and sub metering. The process of onward charging utilities through a private networks is referred to as Reselling by OFGEM and OFWAT the regulators.
- It is not possible to change supplier when you are connected to a private supply.
- The Energy Price Guarantee also more commonly known as Price Cap is not available to private supply residents. This is because the main on-grid meters are contracted under a commercial contract and EPG is only available on domestic contracts.
- We understand this may seem unfair because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic price caps to a commercial contract and it is impossible to get a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
- Through Centrick Property, Seven Capital (Broadway Residences) Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
Outages can be caused by a variety of reasons.
Area: (Water) If your water supply is interrupted by an emergency, such as a burst main water pipe, Severn Trent must restore the supply within 12 hours of becoming aware of the problem. (Electricity) You can check for regional power outages by looking at the National Grid website. They’ll provide real-time data by postcode of any issues disrupting supply.
Building: If the loss of supply is throughout the building but the rest of the area is unaffected, contact Centrick Property on 0333 012 4125 and let them know, and they will report the problem to a suitable engineer.
Inside your home: If the problem exists inside your apartment and your neighbours are uneffected, please contact your Landlord or Letting Agent if you are a Tenant. If you are a Leaseholder, as the fault is inside your apartment, you will need to contact a plumber or electrician.
Disconnections due to arrears (Electricity): Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
1.
Before you make payment, please have your unique reference number ready.
You can set up a direct debit by logging into the Gingermine portal
2.
- Account name: Centrick Property
- Lloyds Account number: 34923468
- Sort code: 30-64-10
- IBAN: GB15 LOYD 3064 1034 9234 68
- BIC: LOYDGB21660
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- Funds received from residents will be transferred by Centrick Property.
Contractual Obligations and Relationships of Parties
- Seven Capital (Broadway Residences) Limited is the Reseller.
- Under the terms of the Leasehold Agreement, they provide electricity and water to Leaseholders.
- Seven Capital (Broadway Residences) Limited is liable for the electricity and water charges to the building.
- The Leaseholders are liable to the Seven Capital (Broadway Residences) Limited for the electricity and water consumed inside their apartment.
- Seven Capital (Broadway Residences) Limited through their appointed Property Managing Agent Centrick, has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Leaseholders and they have also instructed Utilidebt, to recover any unpaid charges from Leaseholders.
- If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, and the Tenant can access information, discuss the account, and make payments on behalf of the Leaseholder.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.