Welcome to 57 - 70 York Road
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Heat and Hot Water Supplier?
York Road ( London ) LimitedYork Road (London) Limited supplies the thermal energy that heats your home and provides hot water. The industry refers to them as your "Heat Supplier" .
What utilities do I have?
- Heating and Hot Water is supplied by York Road (London) Ltd
- You can choose your own ELECTRICITY Supplier
- Thames Water supply your WATER Supplier
- There isn’t a GAS supply into your home.
What is a Heat Network?
York Road has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas. The gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home.There is a heat exchange unit and a heat interface unit (HIU) fitted in each home which measures the consumption drawn from the network as it enters your property.
The development has been equipped with a heat network rather than an independent gas boiler, to comply with The Climate Change Act and the Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will eventually be transferred away from using gas, and onto a renewable source alternative, without the need to access your home.
Heat Networks forms part of the UK’s objectives to achieving Net Zero by 2050 and York Road, due to its infrastructure, is now part of the De-Centralised Energy Sector.
Its important to understand that unlike gas and electricity, you cannot change your heat supplier. Once you move into your home, they provide this service throughout your occupation period. Domestic Price Caps also do not apply to heat charges.
Who are Ginger Energy?
Through the developer Thirdi and Brunsfield, York Road ( London ) Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
Contact Brunsfield Property Management on 020 3601 7676, let them know, and they will report the problem to a suitable engineer. The HIU forms part of the demised property so you will be onward charged for any engineers fees.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
You can also pay by bank transfer to Barclays Ginger Energy. Ginger hold a secure client bank account for York Road, and transfer funds received to clients.
- Account name: Ginger Energy Limited
- Barclays Account number: 40656852
- Sort code: 20-55-59
- IBAN: GB57 BUKB 2055 5940 656852
- BIC: BUKBGB22
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
Contractual Obligations and Relationships of Parties
The Freeholder also known as York Road ( London ) Limited is the Heat Supplier.
Under the terms of the Lease Agreement, they provide thermal energy or heat energy ( Heat and Hot water ) to Leaseholders.
The Freeholder is liable to the utility company for the Gas charges for the entire building.
The Leaseholders are liable to the Freeholder for the Thermal Energy consumed inside their apartment.
York Road ( London ) Limited in its capacity of Freeholder and Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water billing to the Leaseholders.
If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant can access information and make payments on behalf of the Leaseholder.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled power cuts. If you rely on your energy supply for medical reasons your network operator can tell you about planned power cuts. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact the team at Ginger and let them know as much as possible about your situation so they can help you and add you onto the Priority Services Register.