Welcome to 7 The Strand Liverpool
Here you will find the information that relates to your development and its utility arrangements.
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Who Supplies my Electricity & Water?
SF Ground Rents No 15 LimitedSF Ground Rents No 15 Limited supplies the electricity & water to your home. The industry refers to them as your "Reseller".
What Utilities do I have?
- SF Ground Rents No 15 Limited supply your electricity
- SF Ground Rents No 15 Limited supply your water
- There isn’t a gas supply
What is a Private Network?
The Strand has a Private Electricity & Water Supply
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- Often developers choose to keep the buildings existing utility infrastructure in place, and instead, install a private sub metering system.
- The original on-grid, electricity and water points remain in place and provides electricity and water to the building. A private sub metering system feeds from those main supplies, into each apartment.
- The electricity and water suppliers, invoice SF Ground Rents No 15 Limited for the consumption drawn from the main supply points.
- SF Ground Rents No 15 Limited then passes on charges to each of the residents for their share of these supplies.
- The charges to residents are based on a sub meter readings which measures the consumption going into your home.
- This is known as a private supply. The process of onward charging utilities through a private networks is referred to as Reselling by OFGEM & OFWAT, the regulator.
- It is not possible to change supplier when you are connected to a private supply.
- Also the Energy Price Guarantee, sometimes known as the Price Cap, is not available to private network consumers. This is because the main on-grid meters are contracted under a commercial contract and the Price Cap is only available on domestic contracts.
- We understand this may seem unfair, because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic Price Caps to a commercial contract, and it is impossible to obtain a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
- Through IPM, SF Ground Rents No 15 Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
- Is the problem throughout the building or is it isolated to your home only?
- If its the entire building contact IMP on 01302 279 500, let them know, and they will report the problem to a suitable engineer
- If its inside your home and no other neighbours are affected, you will need to contact a qualified electrician or plumber
- Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
2.
You can also pay by bank transfer to Barclays Bank. Ginger Energy hold a secure client bank account for The Strand utilities, and regularly transfer funds to clients.
- Account name: Ginger Energy
- Barclays Account number: 83431932
- Sort code: 20-55-59
- IBAN: GB02 BUKB 2055 5983 4319 32
- BIC: BUKBGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- Funds received from residents will be transferred by IPM to the energy supplier on behalf of SF Ground Rents No 15 Limited.
Contractual Obligations and Relationships of Parties
- RMB 102 is the Reseller.
- Under the terms of the Leasehold Agreement, they provide electricity and water to Leaseholders.
- SF Ground Rents No 15 Limited is liable for the electricity and water charges to the building.
- The Leaseholders are liable to SF Ground Rents No 15 Limited for the electricity and water consumed inside the apartment.
- SF Ground Rents No 15 Limited through their appointed Property Managing Agent IPM, has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Leaseholders. They have also instructed Utilidebt, to recover any unpaid charges from Leaseholders.
- If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant to access their information, discuss the account with the team at Ginger and make payments on behalf of the Leaseholder.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.