Welcome to The Panorama Building
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Supplier?
Permitted Developments Investments No 16 LimitedPermitted Developments Investments No 16 Limited supplies the electricity to your home. The industry refers to them as your "Reseller".
What Utility is supplied by Permitted Developments Investments No 16 Limited?
- Permitted Developments Investments No 16 Limited supply your electricity
- South East Water supply the water
- There isn’t a gas supply
What is a Private Wire Network?
The Panorama Building has a Private Wire Electricity Supply
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- It can be extremely expensive to install independent on-grid supplies into each converted apartment. Often its more commercial to keep the buildings existing utility infrastructure in place, and instead, install a private wire system.
- The original on-grid, electricity supply point remains in place and provides electricity to the entirety of building and the private wire system feeds from that main supply and into each apartment.
- The electricity Supplier invoices Permitted Developments Investments No 16 Limited for the consumption drawn from this main supply point.
- Permitted Developments Investments No 16 Limited then passes on charges to each of the residents for their share of this supply. The charges to residents are based on a sub meter reading which measures the consumption going into your apartment only.
- This is known as a private wire supply. The process of onward charging utilities through a private wire network is referred to as Reselling.
- It is not possible to change supplier when you are connected to a private wire supply.
- The Energy Price Guarantee (price cap) is not available to private wire residents. This is because EPG only relates to domestic contracts and its impossible to get a domestic contract for a meter that consumes so much energy
Who are Ginger Energy?
- Permitted Developments Investments No 16 Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
- Is the problem throughout the area, the building, or is it isolated to your home only?
- Area: You can check for regional power outages by looking at the National Grid website. They provide real-time data by postcode of any issues preventing supply.
- Building: If the loss of supply is throughout the building and you have checked with on the National Grid website, contact HML, let them know, and they will report the problem to a suitable engineer.
- Inside your home: If its inside your home only, you will need to arrange for an electrician to assist.
- Disconnections due to arrears: Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3433.
Contractual Obligations and Relationships of Parties
- Permitted Developments Investments No 16 Limited is the Reseller.
- Under the terms of the Tenancy Agreement, they provide electricity to Tenants.
- Permitted Developments Investments No 16 Limited is liable to for the electricity charges to the building.
- The Tenants are liable to the Permitted Developments Investments No 16 Limited for the electricity consumed inside the apartment.
- Permitted Developments Investments No 16 Limited has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Tenants and they have also instructed Utilidebt, to recover any unpaid electricity charges.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that re5uires a power supply
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.