Welcome to New Hampton Lofts
Here you will find the information that relates to your development and its utility arrangements.
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Who is my electricity supplier?
New Hampton Lofts Management Company LimitedNew Hampton Lofts Management Company Limited supplies the electricity to your home. The industry refers to them as your "Reseller".
What utilities are there in New Hampton Lofts?
- New Hampton Lofts Management Company supply your electricity
- Severn Trent supply your water
- There isn’t a gas supply.
What is a Private Wire Network?
New Hampton Lofts has a Private Wire Electricity Supply
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- Often developers choose to keep the buildings existing utility infrastructure in place, and instead, install a private sub metering system.
- The original on-grid, electricity supply point remains in place and measures electricity to the building and the private wire system feeds from that main supply and measures consumption into each apartment.
- The electricity Supplier invoices New Hampton Lofts Management Company Ltd for the consumption drawn from this main supply point.
- New Hampton Lofts Management Company Ltd then passes on charges to each of the residents for their share of this supply. The charges to residents are based on a sub meter reading which measures the consumption going into your apartment.
- This is known as a private wire supply. The process of onward charging utilities through a private wire network is referred to as Reselling by the regulator OFGEM.
- It is not possible to change supplier when you are connected to a private wire supply.
- The Energy Price Guarantee (sometimes known as the price cap )is not available to private wire residents. This is because MAMC purchase the energy through a commercial contract, and the energy supplier cannot give EPG to commercial users.
- We understand this may seem unfair because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic price caps to a commercial contract and it is impossible to get a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
- New Hampton Lofts Management Company has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support to residents.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
- Is the problem throughout the building or is it isolated to your home only?
- If its the entire building contact Metro PM, let them know, and they will report the problem to a suitable engineer
- If its inside your home only, you will need to contact a qualified electrician
- Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
2.
You can also pay by bank transfer to Barclays Ginger Energy. Ginger hold a secure client bank account for New Hampton Lofts, and transfer funds received to clients.
- Account name: Ginger Energy Limited
- Barclays Account number: 83780023
- Sort code: 20-55-59
- IBAN: GB69 BUKB 2055 5983 7800 23
- BIC: BUKBGB22XX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- Funds received from residents will be transferred from Ginger Energy to New Hampton Lofts Management Company C/o Metro PM to ensure the Electricity Supplier is paid.
Contractual Obligations and Relationships of Parties
- New Hampton Lofts Management Company is the Reseller.
- Under the terms of the Leasehold Agreement, they provide electricity to Leaseholders.
- New Hampton Lofts Management Company is liable to the energy supplier for the electricity charges to the building.
- The Leaseholders are liable to the New Hampton Lofts Management Company for the electricity consumed inside their apartment.
- New Hampton Lofts Management Company has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Leaseholders and they have also instructed Utilidebt, to recover any unpaid electricity charges from Leaseholders.
- Leaseholders who sub let there property must make their own arrangements to recover sums owed to them for consumption by thier tenants. It is the responsibility of New Hampton Lofts Management Company to invoice or recover sums from Leaseholders only.
Electricity Tariff Information
- Invoices are produced in line with OFGEM’S rules on reselling gas and electricity.
- The Maximum Retail Price (MRP) rules mean that New Hampton Lofts MC cannot pass on more than charged by the utility supplier to them.
- So no profit or fees have been added.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.