Welcome to Horsham Gates
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Heat and Hot Water Supplier?
Adriatic Land 7 LimitedAdriatic Land 7 Limied supplies the thermal energy that heats your home and provides hot water. The industry refers to them as your "Heat Supplier" .
What Utilities do I have?
- Thermal Energy (Heating and Hot Water) is supplied by Adriatic Land 7 Limited
- Electricity is supplied by Adriatic Land 7 Limited
- Water is supplied by Adriatic Land 7 Limited
- There isn’t a GAS supply into your home.
What is a Heat Network?
Horsham Gates has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas but the gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home.
There is a heat exchange unit and a heat interface unit (HIU) fitted in each home. The HIU measures the heat consumption drawn from the network as it enters your home.
This development has been equipped with a heat network rather than an independent gas boiler, to meet with Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will be transferred away from using gas as its feed-in source, and onto a renewable alternative, without the need to enter your home.
Heat Networks form part of the UK’s objectives to achieving Net Zero by 2050 and this development, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity open markets, you cannot change your Heat Supplier. Once you move into your home, they provide this service throughout your occupation period.
Energy Price Guarantee, more commonly known as Price Caps, do not apply to heat charges.
What is a Private Network?
Horsham Gates has a Private Electricity & Water Supply
- The Horsham Gates development has a private water and electricity supply. This means there is only one main meter for each utility on the development, and all the residents consume from this main meter
- The main meters provide electricity and water to the development and a secondary private sub metering system feeds from those two main supplies, and onto each apartment.
- The electricity and water supply company invoices Adriatic Land 7 Limited for the consumption drawn from the main supply points.
- Adriatic Land 7 Limited then passes on charges to each of the residents for their share of the supply.
- The charges to residents are based on the private sub meter readings which measures the consumption going into your home from the main meters.
- This is known as a private wire supply. The process of onward charging utilities through a private networks is referred to as “Reselling” by OFGEM & OFWAT, the regulators.
- It is not possible to change supplier when you are connected to a private network.
- Also the Energy Price Guarantee, sometimes known as the Price Cap, is not available to private wire electricity network consumers. This is because the main on-grid meters are contracted under a commercial contract and the Price Cap is only available on domestic contracts.
- We understand this may seem unfair, because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic Price Caps to a commercial contract, and it is impossible to obtain a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
Through Principle Estate Management, Adriatic Land 7 Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Contact Principle Estate Management, let them know, and they will report the problem to a suitable engineer. Note that any issues inside the apartment such as broken HIU or Heat Exchange Unit form part of the demised property. Therefore it remains the liability of the leaseholder for repair or replacement. Specialist heating engineers will be contacted on your behalf and charges raised accordingly.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
You can also pay by bank transfer to Barclays.
- Account name: Ginger Energy Limited
- Barclays Account number: 60913340
- Sort code: 20-55-59
- IBAN: GB69 BUKB 2055 5960 9133 40
- BIC: BARCGBKAXXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- Payments are transferred to Adriatic Land 7 Limited c/o Principle Estate Management
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and industry transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
Both the tariff and the daily standing charge will appear on your invoice. There is also a 12 month comparison so you can compare and monitor consumption.
If the Heat Supplier is VAT registered, VAT will be added to the invoice. If the Heat Supplier is not VAT registered a equivalent rate will be charged equal to the VAT charged by the Energy Supplier. This is to ensure the Heat Supplier recovers enough funds to pay the Energy Supplier.
Contractual Obligations and Relationships of Parties
- Freeholder is Adriatic Land 7 Limited is also the Heat Supplier and Energy Reseller.
- Under the terms of the Lease Agreement, Adriatic Land 7 Limited provide Utilities to Leaseholders.
- Adriatic Land 7 Limited is liable to the utility company for the utility charges.
- The Leaseholders are liable Adriatic Land 7 Limited for the utility consumption charges, used inside their apartment.
- Through Principle Estate Management, Adriatic Land 7 Limited in its capacity of Freeholder, Heat Supplier and Energy Reseller, has appointed Ginger Energy to act on its behalf, and has instructed Ginger Energy to produce utility billing to the Leaseholders. Therefore, Ginger Energy are the appointed Billing Agent.
- If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. Unpaid balances whether accumulated by Leaseholders or their tenants, may result in disconnection of the supply
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Electricity Tariff Information
- Invoices are produced in line with OFGEM’S rules on reselling gas and electricity.
- The Maximum Retail Price (MRP) rules mean that Adriatic Land 7 cannot pass on more than charged by the utility supplier to them.
- No profit or fees have been added to the unit rate.
- The day tariff is 28.8170p The night tariff is 24.624p. Day units are between 7am and midnight.
Water Tariff Information
- Invoices are produced in line with OFWAT’s rules on reselling.
- The Maximum Retail Price (MRP) rules mean that Adriatic Land 7 Limited cannot pass on more than charged by the utility supplier.
- No profit or fees have been added.
The charges are as follow:
- Water: 171.6000p m3
- Waste – Water: 201.2800p m3
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
The energy crisis has resulted in many customers facing financial hardship. Ginger will provide additional support to help residents through difficult times.
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let them know as much as possible about your situation so the team can help you and add you onto the Priority Services Register.