Welcome to Ginger Energy's dedicated area for the Centre Point Residences
Here you will find the information that relates to the developments utility arrangements.
Utility Arrangements
Almacantar LimitedDue to the buildings infrastructure some of the utilities are supplied by Almacantar Limited "Almacantar"
Who supplies my utilities?
- Heat, hot water & cooling is supplied by Almacantar
- Thames Water supply your drinking water
- Almacantar supply CAT2 & grey water
- There isn’t a gas supply into your home
- You can choose your own electricity supplier
What is a Heat Network?
This development has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water and cooling to residents’ homes through a series of insulated pipes.
This network is fed by gas but the gas is converted into heat, hot water and steam, known as thermal energy, which is then delivered into your home.
There are various meters installed which measure the consumption drawn from the network as it enters your home. This information is sent to the buildings management system (BMS) and Ginger Energy access this data monthly to enable us to produce invoices.
This development has been equipped with a heat network rather than an independent gas boiler, to meet with Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will be transferred away from using gas as its feed-in source, and onto a renewable alternative, without the need to enter your home.
Heat Networks form part of the UK’s objectives to achieving Net Zero by 2050 and this development, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity open markets, you cannot change your Heat Supplier. Once you move into your home, Almacantar will provide this energy throughout your occupation period.
Energy Price Guarantee, more commonly known as Price Caps, do not apply to heat charges.
Private Network Water Supply
Cat 2 & Grey Water
Drinking water is directly provided by Thames Water.
CAT2 Water – Softened water (CAT2) is supplied to the apartment’s en-suite bathrooms, basins, showers, and kitchen hot water taps through a network of pipes and pump systems connected to the water softener plant and storage tanks located in the basement. The water supply is measured in cubic meters (m³).
Grey Water – The apartment toilets are served via reclaimed water from the used softened water, which is treated in the Grey Water System in the basement and served via the network of pipework and pump systems. This supply is measured in m3 (cubic meters).
Who are Ginger Energy?
Through Rendall and Rittner, Almacantar have appointed Ginger Energy as their Billing Agent and resident support provider. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support to residents.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Supply?
Is the problem with supply please contact Concierge, and let them know, and they will report the problem to a suitable engineer.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
1.
Firstly have your unique reference number to hand, you can find it at the top right of your invoice. You can set up a direct debit by logging into our portal and following the instructions.
Login to your Account2.
You can also pay by bank transfer to Barclays Bank Ginger Energy. We hold secure client accounts and funds are transferred to Rendall and Rittner so they can pay the energy suppliers.
- Account name: Ginger Energy
- Barclays Account number: 13394867
- Sort code: 20-00-00
- IBAN: GB45 BARC 2000 0013 3948 67
- BIC: BARCGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and industry transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
Both the tariff and the daily standing charge will appear on your invoice. When available, there is also a 12 month comparison so you can compare and monitor consumption.
If the Heat Supplier is VAT registered, VAT will be added to the invoice. If the Heat Supplier is not VAT registered a equivalent rate will be charged equal to the VAT charged by the Energy Supplier. This is to ensure the Heat Supplier recovers enough funds to pay the Energy Supplier.
Contractual Obligations and Relationships of Parties
- Almacantar is the utility supplier.
- Under the terms of the Lease Agreement, they provide utilities to Leaseholders.
- Almacantar is liable to the utility company’s for the charges for the entire building.
- The Leaseholders are liable to Almacantar for the utility consumption inside their homes.(except drinking water)
- Through Rendall and Rittner, Almacantar has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce utility billing to the Leaseholders.
- Leaseholders who sub let there property must make their own arrangements to recover sums owed to them for consumption by their tenants, this can include adding the tenant as an authority on their energy account, however if their tenant does not pay, this is a matter between the leaseholder and their tenant, and not the tenant and Almacantar.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. Please let us know if:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- would struggle to answer the door or get help in an emergency
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let the team know as much as possible about your situation so the team can help you and add you onto the Priority Services Register.