Welcome to Bevan House
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Supplier?
Danesdale Land LimitedDanesdale Land Limited supplies the gas into your home. The industry refers to them as your "Reseller".
What Utility is supplied by Danesdale Land Limited?
- Danesdale Land Limited supply your gas
- You can choose your own electricity supplier
- United Utilities is your water supplier
What is a Private Network?
Bevan House has a Private Gas Network
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- It can be extremely expensive to install independent on-grid supplies into each converted apartment. Often its more commercial to keep the buildings existing utility infrastructure in place, and instead, install an additional private sub metering system.
- The original on-grid, gas supply points remain in place and provides gas to each building building and the private sub metering system feeds from that main supply, into each apartment.
- The gas suppliers invoice Danesdale Land Limited for the consumption drawn from this main supply point.
- Danesdale Land Limited then passes on charges to each of the residents for their share of the supply.
- The charges to residents are based on a sub meter reading which measures the consumption going into your apartment only.
- This is known as a private sub metering. The process of onward charging utilities through a private networks is referred to as Reselling.
- It is not possible to change supplier when you are connected to a private supply.
Who are Ginger Energy?
- Through Centrick Property, Danesdale Land Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support to residents.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
- Is the problem throughout the building or is it isolated to your home only?
- If its the entire building contact Centrick Property, let them know, and they will report the problem to a suitable engineer
- If its inside your home only, you will need to contact a qualified gas safe engineer.
- Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
2.
You can pay by bank transfer to Lloyds Bank Centrick Property or set up a Direct Debit by logging onto your account on our portal.
- Account name: Centrick Property
- Lloyds Account number: 40645060
- Sort code: 30-64-10
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- Funds received from residents will be transferred by Centrick Property to the energy supply company.
Contractual Obligations and Relationships of Parties
- Danesdale Land Limited is the Gas Reseller.
- Under the terms of the Leasehold Agreement, they provide gas to Leaseholders.
- Danesdale Land Limited is liable for the gas charges to the building.
- The Leaseholders are liable to the Danesdale Land Limited for the gas consumed inside the apartment.
- Danesdale Land Limited through their appointed Property Managing Agent Centrick, has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Leaseholders and they have also instructed Utilidebt, to recover any unpaid gas charges from Leaseholders.
- If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant to access their information, discuss the account with the team at Ginger and make payments on behalf of the Leaseholder.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.