Welcome to Riverdale Road
Below you will find the information that relates to your development and its utility arrangements. You can also access your account in our portal.
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Who is my Heat and Hot Water Supplier?
Daisycourt Properties Estate Management Company LimitedDaisycourt Properties Estate Management Company Limited supplies the thermal energy that heats your home and provides hot water. The industry refers to them as your "Heat Supplier" . They also supply the electricity, the industry refers them as the "Reseller"
What utilities do I have?
- HEATING & HOT WATER is supplied by Daisycourt Properties Estate Management Company Limited
- ELECTRICITY is supplied by Daisycourt Properties Estate Management Company Limited
- Yorkshire Water are your WATER supplier
- There isn’t a GAS supply into your home.
What is a Heat Network?
Riverdale Road has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas. The gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home. There is a heat exchange unit and a heat interface unit (HIU) fitted in each home which includes a meter that measures the consumption drawn from the network as it enters your property.
The development has been equipped with a heat network rather than an independent gas boiler, to comply with the Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will eventually be transferred away from using gas, and onto a renewable source alternative, without the need to access your home.
Heat Networks forms part of the UK’s objectives to achieving Net Zero by 2050 and Riverdale Road, due to its infrastructure, is now part of the De-Centralised Energy Sector.
Its important to understand that unlike gas, you cannot change your heat supplier. Once you move into your home, they provide this service throughout your occupation period. Domestic Price Caps also do not apply to heat charges.
What is a Private Wire Network?
Riverdale Road has a Private Wire Electricity Network
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- It can be expensive to install independent on-grid supplies into each converted apartment. Often its commercial to keep the buildings existing utility infrastructure in place, and instead, install a private network and sub metering system.
- The original national grid, electricity point remains in place and provides electricity to the entirety of the building and the private network and sub metering system feeds from that main supply, into each apartment.
- The electricity suppliers invoice Daisycourt Properties Estate Management Company for the consumption drawn from the main electricity supply point.
- Daisycourt Properties Estate Management then passes on charges to each of the residents for their share of these supplies.
- The charges to residents are based on a sub meter reading which measures the consumption going into each apartment.
- This is known as a private wire network and sub metering. The process of onward charging utilities through a private networks is referred to as “Reselling” by Ofgem the Regulator.
- It is not possible to change supplier when you are connected to a private supply.
- The Energy Price Guarantee (EPG) also more commonly known as Price Cap is not available to private supply residents. This is because the main national grid meter is contracted under a commercial contract and EPG is only available on domestic contracts.
- We understand this may seem unfair because the supply is eventually used by domestic consumers, but currently, it is against the regulations for suppliers to apply domestic price caps to a commercial contract. Further it is impossible to get a domestic contract for a meter that consumes such large volumes of power.
Who are Ginger Energy?
Through Omnia Property Group, Daisycourt Properties Estate Management Company Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support to Leaseholders.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon-Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
Contact Omnia on 0114 279 2840, let them know, and they will report the problem to a suitable engineer. The HIU forms part of the demised property so you will be onward charged for any engineers fees.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
You can also pay by bank transfer to Barclays Ginger Energy. Ginger hold a secure client bank account for Riverdale Road, and transfer funds received to clients.
- Account name: Ginger Energy Limited
- Barclays Account number: 20244422
- Sort code: 20-55-59
- IBAN: GB97 BUKB 2055 5920 2444 22
- BIC: BUKBGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and industry reduction of carbon emission.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing. Tariffs and standing charges are clearly shown on the invoice. There is also a 12 month consumption comparison so usage can be monitored.
Contractual Obligations and Relationships of Parties
The Freeholder also known as Daisycourt Properties Estate Management Company Limited is the Heat Supplier and the electricity Reseller.
Under the terms of the Lease Agreement, they provide these utilities to Leaseholders.
The Freeholder is liable to the utility companies for the Gas and electricity charges for the entire building.
The Leaseholders are liable to the Freeholder for the heat and electricity consumed inside their apartment.
Daisycourt Properties Estate Management Company Limited in its capacity of Freeholder and Heat Supplier and Reseller, has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water and electricity billing to the Leaseholders.
If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant.
Electricity Tariff Information
- Invoices are produced in line with OFGEM’S rules on reselling gas and electricity.
- The Maximum Retail Price (MRP) rules mean that SF Ground Rents No 15 Limited cannot pass on more than charged by the utility supplier to them.
The tariff and the standing charges appear on each invoice produced.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. Please let us know if:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled power cuts. If you rely on your energy supply for medical reasons your network operator can tell you about planned power cuts. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact the team at Ginger and let them know as much as possible about your situation so they can help you and add you onto the Priority Services Register.