Highbury Stadium Square
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Heat and Hot Water Supplier?
Highbury Square Management Company LimitedHighbury Square Management Company Limited supplies the thermal or sometimes known as heat energy that heats your home and provides hot water. The industry refers to them as your "Heat Supplier" .
What utilities do I have?
- Heating and Hot Water is supplied by Highbury Square Management Company Limited
- You can choose your own ELECTRICITY Supplier
- Thames Water supply your WATER Supplier
- There isn’t a GAS supply into your home.
What is a Heat Network?
Highbury Stadium Square has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
The network is fed by gas. The gas is converted into thermal energy or heat energy, which is used to heat and provide hot water into your home. There is a heat exchange unit and a heat interface unit (HIU) fitted in each home, that has a meter which measures the consumption drawn from the network as it enters your property.
The development has been equipped with a heat network rather than an independent gas boiler, to meet the governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will eventually be transferred away from using gas as its energy source, and onto a renewable alternative, without the need to access your home.
Heat Networks forms part of the UK’s objectives to achieving Net Zero by 2050 and Highbury Stadium Square, due to its infrastructure, is part of the De-Centralised Energy Sector.
Its important to understand that unlike gas and electricity, you cannot change your heat supplier. Once you move into your home, they’ll provide this service throughout your occupation period.
Domestic Price Caps do not apply to heat charges.
Who are Ginger Energy?
Highbury Square Management Company Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
Contact Concierge and let them know, and they will report the problem to a suitable engineer.
The unit inside you home, forms part of the demised property, but forms unit is part of the wider network, and as such, only compatible equipment is to be installed.
Residents who replace their HIU or Exchange Unit, using non approved parts, do so at their own risk, and will be requested to replace with approved parts.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
You can also pay by bank transfer to Barclays Ginger Energy. Ginger hold a secure client bank account for Highbury Stadium Square, and transfer funds received to clients so they can settle the utility supplier invoices.
- Account name: Ginger Energy Limited
- Barclays Account number: 80766496
- Sort code: 20-55-59
- IBAN: GB49 BUKB 2055 5980 7664 96
- BIC: BUKBGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the costs of operating the network. These costs include components such as raw commodity (gas) and transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and industry reduction of carbon emission. Ginger Energy’s billing and customer support fees are also included in the standing charge.
Standing charges are applied even if the property is empty and non-consuming.
Every month, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing. Tariffs and standing charges are clearly shown on the invoice. As the data is gathered, there will also be a 12 month consumption comparison so usage can be compared.
Contractual Obligations and Relationships of Parties
The Residents Management Company (RMC) also known as Highbury Square Management Company Limited is the Heat Supplier.
Under the terms of the Lease Agreement, they provide thermal energy or sometimes known as heat energy ( Heat and Hot water ) to Leaseholders.
The RMC is liable to the utility company for the Gas charges for the development.
The Leaseholders are liable to the RMC for the Thermal Energy consumed inside their apartment.
Highbury Square Management Company Limited in its capacity of RMC and Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water billing to the Leaseholders.
If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant can access information and make payments on behalf of the Leaseholder.
Vulnerable Persons
The energy crisis has resulted in some customers facing financial hardship. Ginger will provide additional support to help residents through difficult times
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that re5uires a power supply
Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled power cuts. If you rely on your energy supply for medical reasons your network operator can tell you about planned power cuts. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact the team at Ginger and let them know as much as possible about your situation so they can help you and add you onto the Priority Services Register.