Welcome to Berkshire Court
Here you will find the information that relates to your development and its utility arrangements.
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Who Supplies my Electricity?
Bracknell Lettings LimitedBracknell Letting Company supplies the electricity to your home. The industry refers to them as your "Reseller".
What Utilities do I have?
- Bracknell Lettings Limited supply your electricity
- South East Water supply your water
- There isn’t a gas supply
What is a Private Network?
Berkshire Court has a Private Electricity Network
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- Often developers choose to keep the buildings existing utility infrastructure in place, and instead, install a private sub metering system.
- The original on-grid, electricity point remains in place and provides electricity to the building. A private sub metering system feeds from that main supply, into each apartment.
- The electricity supply company invoices Bracknell Lettings Limited for the consumption drawn from the main supply point.
- Bracknell Lettings Limited then passes on charges to each of the residents for their share of the supply.
- The charges to residents are based on a sub meter reading which measures the consumption going into your home.
- This is known as a private wire supply. The process of onward charging utilities through a private networks is referred to as Reselling by OFGEM, the regulator.
- It is not possible to change supplier when you are connected to a private supply.
- The Energy Price Guarantee, sometimes known as the Price Cap, is not available to private wire network consumers. This is because the main on-grid meters are contracted under a commercial contract and the Price Cap is only available on domestic contracts.
- We understand this may seem unfair, because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic Price Caps to a commercial contract, and it is impossible to obtain a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
- Through Gascoigne Pees, Bracknell Lettings Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
Area: You can check for regional power outages by looking at the National Grid website. They provide real-time data by postcode of any issues preventing supply.
Building: If the loss of supply is throughout the building and you have checked with on the National Grid website, contact Gascoigne Pees on 01628 260 113, let them know, and they will report the problem to a suitable engineer.
Inside your home: Please contact your your letting agent.
Disconnections due to arrears: Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
2.
Please pay by bank transfer to Ginger Energy client account to Barclays Bank or set up a direct debit through your portal access.
- Account name: Ginger Energy
- Barclays Account number: 70413216
- Sort code: 20-55-59
- IBAN: GB32 BUKB 2055 5970 4132 16
- BIC: BUKBGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
- YOu can pay by setting up a direct debit, by logging into your account on the Gingermine portal.
- Funds received from residents will be transferred by Gascoigne Pees to the energy supplier on behalf of Bracknell Lettings Limited .
Contractual Obligations and Relationships of Parties
- Bracknell Lettings Limited is the Reseller.
- Under the terms of the Tenancy Agreement, they provide electricity to Tenants.
- Bracknell Lettings Limited is liable for the electricity charges to the building.
- Tenants are liable to Bracknell Lettings Limited for the electricity consumed inside the apartment.
- Through Gascoigne Pees, Bracknell Letting Limited in its capacity of Landlord has appointed Ginger Energy to act on its behalf, and has instructed Ginger Energy to produce electricity billing to the Tenants. Therefore, Ginger Energy are the appointed Billing Agent. They have also appointed Utilidebt to perform debt collection services.
Electricity Tariff Information
- Invoices are produced in line with OFGEM’S rules on reselling gas and electricity.
- The Maximum Retail Price (MRP) rules mean that Bracknell Lettings Limited cannot pass on more than charged by the utility supplier to them.
- No profit or fees have been added to the unit rate.
- The day tariff is 20.0000p. The night tariff is 16.0100pp. Day units are between 7am and midnight.
- The daily standing charge is 13.5600p pence per day
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.