Welcome to Cliveland Street Lofts
Here you will find the information that relates to your development and its utility arrangements.
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Who is my Heat and Hot Water Supplier?
Cliveland Street (Birmingham) Limited Cliveland Street (Birmingham) Limited supplies Heat and Hot Water to your home. The industry refers to them as your "Heat Supplier" .
What Utilities do I have?
- Heating and Hot Water is supplied by Cliveland Street (Birmingham) Limited
- You can choose your own ELECTRICITY Supplier
- Severn Trent is your WATER supplier
- There isn’t a GAS supply into your home
What is a Heat Network?
Cliveland Street Lofts has communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas but the gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home.
There is a heat exchange unit and a heat interface unit (HIU) fitted in each home. The HIU measures the heat consumption drawn from the network as it enters your home.
This development has been equipped with a heat network rather than an independent gas boiler, to meet with Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will be transferred away from using gas as its feed-in source, and onto a renewable alternative, without the need to enter your home.
Heat Networks form part of the UK’s objectives to achieving Net Zero by 2050 and this development, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity open markets, you cannot change your Heat Supplier. Once you move into your home, they provide this service throughout your occupation period.
Energy Price Guarantee, more commonly known as Price Caps, do not apply to heat charges.
Who are Ginger Energy?
Through Centrick Property, Cliveland Street (Birmingham) Limited have appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Any issues inside the apartment such as broken Heat Interface Unit or Heat Exchange Unit form part of the demised property. Therefore it remains the liability of the Leaseholder for repair or replacement but it is the responsibly of the heat supplier to ensure the equipment is in working order. Therefore specialist heating engineers will be contacted on your behalf and charges raised accordingly.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non-payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
Pay by bank transfer to Lloyds. Centrick Property holds client accounts for managing the utility payments on behalf of their clients.
- Account name: Centrick Property
- Lloyds Account number: 41333460
- Sort code: 30-64-10
- IBAN: GB56 LOYD 3064 1041 3334 60
- BIC: LOYDGB21
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and industry transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
Both the tariff and the daily standing charge will appear on your invoice. There is also a 12 month comparison so you can compare and monitor consumption.
If the Heat Supplier is VAT registered, VAT will be added to the invoice. If the Heat Supplier is not VAT registered a equivalent rate will be charged equal to the VAT charged by the Energy Supplier. This is to ensure the Heat Supplier recovers enough funds to pay the Energy Supplier.
Contractual Obligations and Relationships of Parties
- Freeholder also known as Cliveland Street (Birmingham) Ltd is the Heat Supplier.
- Under the terms of the Lease Agreement, Cliveland Street (Birmingham) Ltd provide Heat and Hot Water to Leaseholders.
- Cliveland Street (Birmingham) Ltd is liable to the utility company for the feed-in Gas charges used to run the energy centre, which creates the Thermal / Heat Energy.
- The Leaseholders are liable Cliveland Street (Birmingham) Ltd for the Thermal / Heat Energy consumption charges, used inside their apartment.
- Through Centrick Property, Cliveland Street (Birmingham) Ltd in its capacity of Freeholder and Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger Energy to produce heat and hot water billing to the Leaseholders. Therefore, Ginger Energy are the appointed Billing Agent.
- If a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant can access information and make payments on behalf of the Leaseholder. Unpaid balances whether accumulated by Leaseholders or their tenants, may result in disconnection of the supply.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
The current energy crisis has resulted in many customers facing financial hardship. Ginger will provide additional support to help residents through difficult times.
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let the team know as much as possible about your situation so they can help you and add you onto the Priority Services Register.