Welcome to Honduras Wharf
Here you will find the information that relates to this development and its utility arrangements.
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Who is my Heat and Hot Water Supplier?
Radcliffe Investment Properties LimitedRadcliffe Investment Properties Limited supplies the thermal energy that heats your home and provides hot water.
What Utilities do I have?
- Heat and hot water is supplied by Radcliffe Investment Properties Limited
- You can choose your own electricity supplier
- Severn Trent is your water supplier
- There isn’t a gas supply in your home.
What is a Heat Network?
This development has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas but the gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home.
There is a heat exchange unit and a heat interface unit (HIU) fitted in each home. The HIU measures the heat consumption drawn from the network as it enters your home.
This development has been equipped with a heat network rather than an independent gas boiler, to meet with Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will be transferred away from using gas as its feed-in source, and onto a renewable alternative, without the need to enter your home.
Heat Networks form part of the UK’s objectives to achieving Net Zero by 2050 and this development, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity open markets, you cannot change your Heat Supplier. Once you move into your home, they provide this service throughout your occupation period.
Energy Price Guarantee, more commonly known as Price Caps, do not apply to heat charges.
Who are Ginger Energy?
Through Rendall and Rittner, Radcliffe Investment Properties Limited have appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support to residents.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
If its a building wide problem, contact Rendall and Rittner, let them know, and they will report the problem to a suitable engineer.
If the issue is related to your apartment only such as broken HIU or Heat Exchange Unit, these items form part of the demised property. Therefore it remains the liability of the leaseholder for repair or replacement. Specialist heating engineers will be contacted on your behalf and charges raised accordingly.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
1.
Firstly have you unique reference number to hand, you can find it at the top right of your invoice. You can set up a direct debit by logging into our portal and following the instructions.
Login to your Account2.
You can also pay by bank transfer to Barclays Bank Ginger Energy. We hold secure client accounts and funds are transferred to Rendall and Rittner.
- Account name: Ginger Energy
- Barclays Account number: 70603600
- Sort code: 20-55-59
- IBAN: GB82 BUKB 2055 5970 6036 00
- BIC: BUKBGB22XXX
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and industry transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
Both the tariff and the daily standing charge will appear on your invoice. There is also a 12 month comparison so you can compare and monitor consumption.
If the Heat Supplier is VAT registered, VAT will be added to the invoice. If the Heat Supplier is not VAT registered a equivalent rate will be charged equal to the VAT charged by the Energy Supplier. This is to ensure the Heat Supplier recovers enough funds to pay the Energy Supplier.
Contractual Obligations and Relationships of Parties
- Freeholder is Radcliffe Investment Properties Limited and is also the Heat Supplier.
- Under the terms of the Lease Agreement, they provide utilities ( Heat and Hot Water ) to Leaseholders.
- Radcliffe Investment Properties Limited is liable to the utility company for the Gas charges for the entire building.
- The Leaseholders are liable Radcliffe Investment Properties Limited for the Thermal Energy charges for consumption inside their apartment.
- Through Rendall and Rittner, Radcliffe Investment Properties Limited in its capacity of Freeholder and Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water billing to the Leaseholders.
- Leaseholders who sub let there property must make their own arrangements to recover sums owed to them for consumption by their tenants. It is the responsibility of Radcliffe Investment Properties Limited to invoice or recover sums from Leaseholders only
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that re5uires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let the team know as much as possible about your situation so the team can help you and add you onto the Priority Services Register.