Welcome to Millennium Apartments
Here you will find the information that relates to your development and its utility arrangements.
Login to Your AccountWho is my Supplier?
Millennium Apartments Management Company Limited supplies the electricity to your home. The industry refers to them as your "Reseller".
What Utility is supplied by Millennium Apartments Management Company Limited (MAMC)?
- MAMC supply your electricity
- Severn Trent is your water supplier
- There isn’t a gas supply
What is a Private Wire Network?
Millennium Apartments has a Private Wire Electricity Supply
- Commercial buildings that were converted to residential homes are done so under permitted development regulations and have greater flexibility through a simplified planning process.
- It can be extremely expensive to install independent on-grid supplies into each converted apartment. Often its more commercial to keep the buildings existing utility infrastructure in place, and instead, install a private wire system.
- The original on-grid, electricity supply point remains in place and provides electricity to the entirety of building and the private wire system feeds from that main supply and into each apartment.
- The electricty supplier invoices Millennium Apartments Management Company Limited for the consumption drawn from the main supply point.
- Millennium Apartments Management Company Limited then passes on charges to each of the residents for their own share of this supply.
- The charges to residents are based on a sub meter reading which measures the consumption going into each home.
- This is known as a private wire supply. The process of onward charging utilities through a private wire network is referred to by OFGEM as Reselling.
- It is not possible to change supplier when you are connected to a private wire supply.
- The Energy Price Guarantee (sometimes known as the price cap )is not available to private wire residents. This is because MAMC purchase the energy through a commercial contract, and the energy supplier cannot give the EPG to commercial users.
- We understand this may seem unfair because the supply is eventually used by domestic consumers, but it is against the regulations for suppliers to apply domestic price caps to a commercial contract and it is impossible to get a domestic contract for a meter that consumes so much power.
Who are Ginger Energy?
- Millennium Apartments Management Company Limited has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing utility invoices, and providing the associated customer support.
- You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Supply
Is the problem throughout the area, the building or is it isolated to your home only?
Area: You can check for regional power outages by looking at the National Grid website. They provide real-time data by postcode of any issues preventing supply.
Building: If the loss of supply is throughout the building and you have checked with on the National Grid website, contact Concierge, let them know, and they will report the problem to Compass Block Management who will a suitable engineer.
Inside your home: If its inside your home only, you will need to arrange for an electrician to assist. If you are a tenant, you should contact the letting agent or your landlord.
Disconnections due to arrears: Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay my Bills?
2.
Please pay by bank transfer to HSCB York Laurent.
- Account name: York Laurent Ltd
- HSBC Account number: 04770722
- Sort code: 40-11-18
- IBAN: GB94 HBUK 4011 1804 7707 22
- BIC: HBUKGB4102K
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted due to the associated charges which cannot be passed on to the bill payer under UK law.
Contractual Obligations and Relationships of Parties
- Millennium Apartments Management Company Limited is the Reseller.
- Under the terms of the Leasehold Agreement, they provide electricity to Leaseholders.
- Millennium Apartments Management Company Limited is liable to the Supplier for the electricity charges to the building.
- The Leaseholders are liable to the Millennium Apartments Management Company Limited for the electricity consumed inside the apartments.
- Millennium Apartments Management Company Limited has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce regular billing to the Leaseholders and they have also instructed Utilidebt, to recover any unpaid electricity charges from Leaseholders.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action 7 days before its transferred.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
A vulnerable person might be considered as someone, in the case of an adult, who is over 18 years of age and is unable to protect themselves from abuse, harm or exploitation. There may be several reasons for this, such as illness, age, mental illness, disability or other types of mental or physical impairment. A detailed definition of a vulnerable adult can be found in Section 2 of The Police Act 1997 (Enhanced Criminal Record Certificates) (Protection of Vulnerable Adults) Regulations 2002. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. If you rely on your energy supply for medical reasons your network operator can tell you about planned outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact Ginger and let us know as much as possible about your situation so the team can help you and add you onto our Priority Services Register.