Welcome to Snow Hill Wharf
Here you will find the information that relates to your development and its utility arrangements.
Login to Your Account
Who is my Heat and Hot Water Supplier?
St Joseph Homes supplies the thermal energy that heats your home and provides hot water. The industry refers to them as your "Heat Supplier" .
What Utilities do I have?
- Heat Energy (heat and hot water) is supplied by St Joseph Homes
- You can choose your own ELECTRICITY Supplier
- The WATER is supplied by Severn Trent
- There isn’t a GAS supply into your home.
What is a Heat Network?
Snow Hill Wharf has a communal heating supply. The industry refer to it as a Heat Network.
The technology that provides heating and hot water into your home is referred to as a heat network or sometimes a communal heat supply.
A heat network, is a centralised heat source, located in the plant room of the building, which delivers heat and hot water to residents’ homes through a series of insulated pipes.
This network is fed by gas. The gas is converted into heat and hot water, known as thermal energy or heat energy, which is then delivered into your home.
There is a heat exchange unit and a heat interface unit (HIU) fitted in each home that measures the consumption drawn from the network as it enters your property.
The development has been equipped with a heat network rather than an independent gas boiler, to comply with The Climate Change Act and the Governments strategy on building sustainable homes. The idea is that by having a heat network, the carbon footprint of the building can be monitored and in the future, the energy centre will eventually be transferred away from using gas, and onto a renewable source alternative, without the need to access your home.
Heat Networks forms part of the UK’s objectives to achieving Net Zero by 2050 and Snow Hill Wharf, due to its infrastructure, is part of the De-Centralised Energy sector.
Its important to understand that unlike gas and electricity, you cannot change your heat supplier. Once you move into your home, they provide this service throughout your occupation period. Domestic Price Caps also do not apply to heat charges.
Who are Ginger Energy?
Through Rendall and Rittner, St Joseph Homes has appointed Ginger Energy as their Billing Agent. Ginger Energy are responsible for producing Heat Network invoices, and providing the associated customer support.
You can contact Ginger on billingteam@gingerenergy.co.uk or by calling the offices:
Opening Hours 9am-5pm Mon- Fri
Disruption of Your Heat Network Supply?
Is the problem throughout the building or is it isolated to your home only?
Contact Rendall and Rittner concierge, let them know, and they will report the problem to a suitable engineer. Note that any issues inside the apartment such as broken HIU or Heat Exchange Unit form part of the demised property. Therefore it remains the liability of the leaseholder for repair or replacement. The equipment forms part of the wider network, and therefore only compatible parts are to be fitted by an approved engineer.
Disconnections due to arrears? Disconnections will be subject to a number of advance written warnings being issued. If you have been disconnected due to non payment, please contact collections@utilidebt.com or call 0345 307 3432.
How do I pay may bills?
2.
You can also pay by bank transfer to Barclays. Ginger Energy holds client accounts for all of the developments Ginger look after, and we transfer funds received to our clients.
- Account name: Ginger Energy Limited
- Barclays Account number: 83679357
- Sort code: 20-55-59
- IBAN: GB14 BUKB 2055 5983 6793 57
- BIC: BUKBGB22
- When paying always quote your unique reference number which appears on the top right of your invoice. Invoices are due 14 days after tax point.
- Card payments are currently not accepted to the associated charges which cannot be passed on to the bill payer under UK law.
- Payments from residents will be transferred to Rendall & Rittner to enable them to pay the utility supplier invoices on behalf of St Joseph Homes
Heat Network Tariff Information
Invoices are produced and are separated into two elements: Consumption charges and daily standing charges.
The consumption measured by your HIU is multiplied by the pence per unit charged by the Heat Supplier for the period to cover the cost. These costs include components such as raw commodity (gas) and transmission charges.
Daily Standing Charges are charged and include such as fees to 3rd parties and costs incurred in ensuring the availability of the heat network. Standing charges also cover policy costs incurred by the main gas supplier in support of government schemes, including the assistance of vulnerable households with energy bills and the support of renewable energy technology and reduction of carbon emissions.
Standing charges are applied even if the property is empty and non-consuming.
Every year, charges are reviewed and reconciled and broken down into their component parts to ensure accurate billing.
The tariff and standing charges are clearly visible on your invoices and we include a 12 month consumption comparison so you can monitor usage.
Contractual Obligations and Relationships of Parties
- The Head Lessor also known as St Joseph Homes is the Heat Supplier.
- Under the terms of the Lease Agreement, they provide utilities ( Heat and Hot water ) to Leaseholders.
- St Joseph Homes is liable to the utility company for the Gas charges for the entire development.
- The Leaseholders are liable St Joseph Homes for the heat and hot water charges for consumption inside their apartment.
- Thorugh Rendall & Rittner, St Joseph Homes in its capacity of Head Lessor and Heat Supplier has appointed Ginger Energy to act on its behalf, and has instructed Ginger to produce heat and hot water billing to the Leaseholders.
It is extremely important to understand that if a Leaseholder sub lets their apartment, any consumption used by their Tenant, remains the liability of the Leaseholder. Therefore Leaseholder must make appropriate arrangements for recovery of any fees directly with their Tenant. This can include adding their Tenant as an authority on their account, enabling the invoices to be issued to the Leaseholder c/o the Tenant, so the Tenant can access information and make payments on behalf of the Leaseholder.
Debt Collection Agent
- Utilidebt are the appointed debt recovery company for this site. Your account will be referred to Utilidebt, if it becomes in arrears.
- A letter will be issued from Ginger Energy, warning that case is being passed to Utilidebt for recovery action.
- More information on Utilidebt can be found on their website www.utilidebt.com.
Vulnerable Persons
The current energy crisis has resulted in many customers facing financial hardship.
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that re5uires a power supply
Ginger will provide additional support to help residents through difficult times. Residents who are vulnerable for the following reasons should ensure that Ginger are made aware of their circumstances:
Ginger will keep a register of your details and help where possible by giving extra support. Such as:
- Wherever possible, advanced notice of scheduled outages. For example, when they plan engineering work.
- Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
You should contact us at Ginger and let the team know as much as possible about your situation so they can help you and add you onto the Priority Services Register.